Usability takes a step back and looks at the interactions users have with reports. This includes how users actually use the reports, what they do next, and where they go. If users refer to another report to compare values or look at trends, they should think about condensing these reports into a single report or even create a dashboard report with key metrics. This way, users have a clear vision of what they need or what Oracle calls “actionable insight”. From there, users can provide other users with guided navigation paths based on where they actually go today.
With improved usability, users can review an initial report and easily pull up additional reports, possibly from a different system or by logging into the general ledger/order entry system to find the detail behind the values/volumes. With careful design, this functionality can be built into reporting and planning applications, to provide a single interface and simplify the user interactions.
Here is a real world example of how improved usability can benefit users on a daily basis: Often a user will open a web browser and an item is highlighted as a clickable link. Normally if you click on the link, it will open up in the same window, causing you to lose the original site that you visited. By clicking the back button, you can also lose the first site that you visited. With improved usability, clicking on a link would result in a new pop-up window, so when finished users are able to choose which windows to close and return to the original window.
The challenge with achieving improved usability, is that many organizations lack visibility into how users actually use reports, especially with users spread all over the world. One possible solution is for organizations to ask users about their daily activities. The issue here is that often users are uncomfortable discussing what they do and where they go online. Companies can overcome this challenge by enforcing sessions where they can ask leading questions including why users feel uncomfortable sharing their daily activities. These types of sessions can help organizations uncover the root causes/issues, giving them the insight to delve deeper to understand what lies behind the report request.
One common scenario where you could apply this approach is when users ask for a full P&L for their business units, so they can compare and ring anyone over budget. By having a session to understand the users’ specific needs/daily activities, organizations can instead produce a dashboard that highlights the discrepancies by region. With this dashboard, there is no need to compare and analyze; users can open the dashboard and see the indicators with a click of a button. Users can drill down for more information while placing that call!
In conclusion, improved usability means helping users get to the answer quicker, without having to do a lot of unnecessary steps. The old adage is true – KISS – Keep It Simple Stupid!