A Cloud vs. On-Premise Comparison for Profitability: All You Need to Know

In a previous blog post, the history of Hyperion Profitability and Cost Management (HPCM) was discussed along with which modules made it to the Cloud. If you are after a more clear-cut comparison between Cloud and on-premise, the below table should fit the bill. Tables generally cannot provide all the needed context, yet they are, at times, the best starting point to understand the benefits and capabilities of one solution compared to another.  The below PCMCS vs. HPCM table is not exhaustive, and if you have questions on any of the items covered, email us and we will provide further details.

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Choosing between on-premise and Cloud depends on which factors are the most significant barring the overall licensing cost.

Allocations and data assignments cannot have “If” statements attached to them in the on-premise version of the software – a feature fundamental to supporting Tax transfer pricing capabilities.

The cross-dimension mapping is a functionality that is not available in HPCM. This mapping ensures the assignment of data sets to the same ID/name across multiple dimensions by using the “Same as Source but Different Dimension” option within PCMCS to support intercompany activities. This feature alone, or the lack of it, may significantly impact the design of an application and the overall complexity of allocation flows.

Features available in the Cloud but not yet released in on-premise solutions could tip the scale to favor the Cloud option when all other aspects surrounding a Cloud implementation no longer appear to be as pressing. Out-of-the-box content such as overnight backups, full application, and data restores that are at the business users’ fingertips – not to mention the reporting and dashboarding included in the Cloud version – are all differentiators of a product that enables business users to control their allocation process and methodology from its inception.

While there may be exceptions to the trend where on-premise solutions can have advantages (modules not available in the Cloud, for example) and, therefore, represent the best option at a given moment in time, the reality is that the future is being developed in the Cloud and for the Cloud, and at some point the shift will most likely no longer be an option, but a necessity.

If you need help making a decision with an existing implementation or you would like more details about HPCM vs. PCMCS to make a better informed decision, email us at infosolutions@alithya.com. Our PCM Center of Excellence team is ready to share leading practices and industry-specific solutions that accelerate the ROI and expand the capabilities of your chosen software.

Worry No More! Say Goodbye to Pain and Frustration when Submitting Service or Enhancement Requests with Oracle for PCMCS

While nobody likes submitting Service Requests (SR) on the Oracle support site, this is a necessary task that we must get comfortable with, whether our applications are on-premise or in the Cloud.  After 12 years of consulting, I can say that I have seen or pursued many wrong ways of submitting an SR which, in turn, yields results along similar lines – a lot of back-and-forth emailing with Oracle’s support staff, personal frustration, misinformation, and most importantly – time wasted on all sides.

Worry no more!  Here is a list of things you can do to avoid further pain and frustration when submitting Service Requests or Enhancement Requests with Oracle for Profitability and Cost Management Cloud Service (PCMCS).

  1. Where do I start when submitting SRs and ERs for PCMCS?

You can still use the generic Oracle Support website to open either an SR or an Enhancement Request (ER) with Oracle for Cloud applications, but the right way to do this is to first gain access to the Oracle Cloud Support website which looks slightly different and has a couple of new fields to complete. The email associated with the Oracle account should be the same email that has access to specific Cloud subscriptions.

Standard Oracle Support website

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Cloud Support website

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  1. Provide feedback

Login in to the Cloud application for which you want to create the SR or ER, and once you are logged in to PCMCS, navigate to your user name (top right) and select “Provide Feedback.” A new screen will appear enabling you to highlight the area of concern to provide context for the reason you are submitting the SR or ER.

Provide details around the area of concern. This gives context to the issue at hand and creates a reference for future troubleshooting. For example, if the issue is related to one specific Rule, ensure that the last screen open before you click on Provide Feedback is on the rule itself, or open to the job library listing the execution of the rule. You will only be able to highlight areas on the last screen open before launching the “Provide Feedback” screen.  The details you provide here will not automatically be copied into your SR. If you want to describe the issue in detail within this section, you can copy the same text within the SR itself – save it locally before submitting the feedback.

  1. Options for your feedback.

After you submit your feedback, a new panel will come up and will contain the following 3 sections:

  1. Environment: a listing of your Browser, Platform, Version, Locale, Resolution, Time zone, Cookies enabled (Y/N), URL of the instance, and the User Agent. You do not have to fill in anything in this section. All information is filled in for you.
  2. Plugins: a listing of enabled plugins, if any. You do not have to fill in anything in this section. All information is filled in for you.
  3. Confirm Application snapshot submission: this is the only section where you must provide input.

PCMCS Image 5You have a choice of Yes / No – depending on how comfortable you feel about Oracle using your daily maintenance snapshot for regression testing in upcoming releases. Giving Oracle access to your maintenance snapshots means you are agreeing to them using the model and any related data for their testing going forward. If your hierarchy structures and data are not sensitive, then you may choose to select “Yes.”  My personal preference is to select “No” and provide the static/current moment in time archived snapshot within the SR . When the SR is closed, the contents of said snapshot will be archived and not used for further regression testing.

  1. Generate a Diagnostic Report (UDR) ID

When clicking the “Submit” button on this screen, a unique alphanumeric reference is generated. This reference will be required when submitting an SR or ER on the Oracle Cloud Support website. Write down or, preferably, copy and save this UDR string of characters on your workstation in a txt file.

  1. Log in to the Oracle Cloud Support website and proceed with opening a new Cloud SR/ER.

Select the “Create Service Request” button on the lower left-hand side of your screen.

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Select “Service Type” from the drop-down list of available Cloud services to which your user has access.

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Once you have selected “Oracle Hyperion Profitability and Cost Management Cloud Service,” a listing of all available instances will be displayed in the new “Service Name” section:

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Make sure you select the appropriate “Service Name” with the instance where you generated the related UDR (see previous steps).

Add “Problem Type” and select based on the type closest to your issue:

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The above choices will not trigger related content or a list of options – this is merely to ensure that the ticket goes to the appropriate team during the investigation process.

In the “Problem Summary” section, reference the Cloud product for which you are creating the SR or ER. This will be the subject of your ticket, and it will help administer and keep track of multiple tickets at the same time.

  1. Attach all System Reports available for your PCMCS app.

To avoid multiple back and forth email exchanges with the Oracle Support staff, provide them with all the available information. Here is a current list of all available reports for troubleshooting PCMCS applications.

  1. Execution statistics for the last model / allocation execution connected to the SR – if SR is related to calc performance, calc troubleshooting or rule setup. (PDF or XLS format preferable)
  2. Program Documentation (with details; not with aliases) (XLS or PDF format preferable)
  3. Dimension Statistics (PDF format preferable)
  4. POV Statistics (PDF or XLS format preferable)

All these reports can be generated from PCMCS – Navigator menu – System reports.

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  1. Attach the Diagnostic report

From the “Navigator” Menu, select “Application,” click on the drop-down in “Actions” and select “Export Supplemental Diagnostics.” This report is very useful to the development team troubleshooting your issue.

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When selecting this report, a new job will be launched that can take anywhere between a couple of minutes to 20+ minutes, depending on the size of your application and the amount of logging involved.

An archive of the diagnostics reports will be generated in the File Explorer within the Application menu.  Some of the reports in this archive will be a repeat of the other reports mentioned in the previous step, but if you provide all this information simultaneously, the redundancy should not cause any issues. If you are not open to launching such process in your environment during business hours, and yet you still want to submit the SR in a timely fashion, you can skip this step and provide this report only upon request from Oracle Support staff.

  1. Error description

If you can replicate the error, capture each step via screenshots and save them in a Word doc. The earlier the support staff understands what you are dealing with, the faster the entire troubleshooting process will be completed.

Refer to menu options precisely as what they are called within PCMCS.

For example, to submit an SR or ER related to the Calculation Rules menu, refer to it as Calculation Rules – Rules Express Editing, as both names appear in the PCMCS menu.

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  1. Establish the SR level appropriately.

There are 4 options to choose from, and you should choose based on urgency as well as level of importance.

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Choose severity 1 and 2 only when applicable. You may be inclined to select such severity options so that your issue is resolved quickly, but use your own criteria to distinguish between something that is really a show stopper and something that is not. Time is of the essence for both you and the Oracle Development team.

When choosing severity 1, you will open your calendar for potential phone calls that can occur at any time, regardless of your time zone.

  1. My request is really an ER, not an SR.

If your SR is an Enhancement Request, provide a lot of supporting detail in the “Business Justification” section. Not doing so will delay the Enhancement Request submission by up to 2 weeks. If further business justification is requested, respond promptly to make things move along and ensure that your request makes it to the next patch release sooner rather than later.

Once an Enhancement Request is recorded, your SR will be updated with the ER ID (which will differ from the SR ID originally assigned the moment you submitted the ticket).  The original SR will be closed, and you can open a new SR quoting the ER ID 48 hours after the moment your request was accepted. The Support staff will confirm whether the ER will make it in the next monthly patch release.

  1. Bedside manners for SR/ER submitters.

Try to reduce the number of communications within the SR. Taking the above steps will get you closer to achieving a near-perfect SR submission. Be mindful about how to communicate efficiently. The higher the amount of back-and-forth communication, the more difficult it will be for the development team to follow the conversation trail and ensure efficient troubleshooting.

Whether you are a service provider or a PCMCS administrator who inherited an application at the end of a project implementation, we all tap the same Oracle Support resources which are, as are most things, finite. The more efficient your SR/ER submission is, the faster these resources provide a response with accurate and detailed troubleshooting steps. For any time-sensitive issues or further escalation, leverage your Oracle representative and your implementation partner. Their existing relationship with Oracle Product Management will help direct your query to the right resources and ensure your SR is not stuck because of lack of clarity regarding which team should own it. This will ensure that your SR/ER is fast-tracked to the appropriate team and given the right level of attention. For any critical issues you encounter with PCMCS or other Cloud subscriptions where there is no solution in sight, reach out to Alithya at infosolutions@alithya.com so that our team can provide a fast end effective assessment.

The Oracle Profitability and Cost Management Solution: An Introduction and Differentiators

What is Oracle Profitability and Cost Management?

Organizations with world class finance operations generally can close in a minimal number of days (2-3 in an ideal organization) and have frequent and efficient budget and forecast cycles while also visiting different ‘what if’ scenario analysis along the way. These organizations often deliver in-depth profitability and cost management analysis reports at fund, project, product, and/or customer level, completing the picture of an accurate close cycle.

Oracle offers packaged options in support of all these finance processes, but the focus of this post will be Profitability and Cost Management (PCM).

One of the most painful and time-consuming processes for any business entity is PCM analysis. The reasons why cost allocations processes are time consuming are too many to count – from model complexity to data granularity, driver metric availability, rigidity of allocation rules, delays with implementing allocation changes, and almost impossible-to-justify results. Instead of focusing on the negative aspect, let’s focus on what can be done to alleviate such pain and energize the cost accounting department by giving it access to meaningful and accurate data and empowering users through flexibility to perform virtually unlimited “what if” analysis.

The PCM Journey

The initial Profitability and Cost Management product, like almost all Oracle EPM offerings, was released on-premise in July 2008 and is known as Oracle Hyperion Profitability and Cost Management (HPCM). 10 years later, HPCM continues to deliver an easier way to design, maintain, and enhance allocation processes with little to no IT involvement as it has since it was initially launched, but with a greater focus on flexibility and transparency. The intent for HPCM was to be a user-driven application where finance teams would be involved beginning with the definition of the methodology all the way to the steps needed to execute day-to-day processing. Any cost or revenue allocation methodology is supported via HPCM while graphical traceability and allocation balancing reports support any query from top-level analysis all the way down to the most granular detail available in the application.

There are 3 HPCM modules available on-premise today. Each was designed and developed for a different type of allocation methodology or complexity need:

  1. Simple allocations – Detailed Profitability (a.k.a. single-step allocations. Example: From Accounts and Departments, allocate data to same Accounts, new target Departments, and to granular Products/SKU based on driver metric data. This module allows for a very high degree of granularity with dimensions >100k members, but it does not cater to complex driver calculations or to allocations requiring more than 1 stage).
  2. Average to high complexity allocations – Standard Profitability (a.k.a. multi-step allocations of up to 9 iterations/stages, allowing for reciprocal allocations. Example: Allocations from accounts and departments to channels, funds, and other departments. Allocation of results from previous steps are redistributed onto Products, Customers etc. Driver metric complexity is achievable with this module; custom generated drivers are available as well, but there are limitations regarding driver data granularity, granularity of allocated data, and overall hierarchy sizing).
  3. High complexity allocations – Management Ledger (unlimited number of steps, high number of complex drivers, custom driver calculations, custom allocations, more granularity, and increased flexibility in terms of defining and expanding allocation methodology). This is the last module added to the HPCM family and the only one available as SaaS Cloud Offering.

The Cloud is Your Oyster

In 2016, Oracle introduced the Cloud version of HPCM: Profitability and Cost Management Cloud Service (PCMCS).  PCMCS is a Software as a Service (SaaS) offering, and as with many of Oracle’s Cloud offerings, PCMCS includes key improvements that are not available in the on-premise version, and enhancements are made at a much faster pace.

There is currently no indication that the two HPCM modules – Detailed and Standard Profitability – will make their way to the Cloud, since increased allocation complexity as well as increased hierarchy sizing supported by the Management Ledger module caters to most, if not all, potential requirements.

The Management Ledger module included with the PCMCS SaaS subscription has a core strength in the ease of use and flexibility to change, enabling finance users to define and update allocation rules and methodologies via a point-and-click interface. While the initial setup is advisable to be performed with support from an experienced service provider, the maintenance and expansion of PCMCS (Management Ledger) models can be achieved by leveraging solely functional resources, in most cases. “What-if” scenario creation and analysis has never been easier. Users not only can copy data and allocation methodologies between scenarios, but they can also update the data sets and allocation steps independently from a standard scenario, generating as many simulation models as they need, gaining increased insight into decision making.

Standard Profitability models perform allocations in Block Storage Databases (BSO). While BSO applications are great for complex calculations and reciprocal allocation methodologies, they have the disadvantage of being limited in terms of structure or hierarchy sizing. This hierarchy restriction is not as pressing in Aggregate Storage Option (ASO) type applications, which is the technology used by Management Ledger. The design considerations for a Standard Profitability model are also significantly more rigid when compared with the Management Ledger module, which has no limitations regarding allocation stages, allocation sequencing, or a maximum number of dimensions per each allocation step.

Detailed Profitability models heavily leverage a database repository while any connected Essbase applications are used solely for reporting purposes. Initial setup and future changes, outside of the realm of simply adding new hierarchy members, will require specialized database management skills, and the usage of a single step allocation model is not as pervasive. Complex allocation methodologies may require the usage of Detailed Profitability models in conjunction with Management Ledger, but these situations represent the exception rather than the rule.

Why Should You Choose Oracle Profitability and Cost Management?

One of the key strengths for HPCM, available since it was released, and now included in PCMCS, is transparency – the ability to identify and explain any value resulting from the allocation process, with minimal effort. Each allocation rule or allocation step is uniquely identified, enabling users to easily navigate via the embedded/out-of-the-box balancing report to the desired member intersection opened through a point and click action in Excel (using Smart View) for further analysis and investigation. The out-of-the-box-program documentation reports identify the setup of each rule and can be leveraged for quick search by account, department, segment code, or any other dimension available in the application. The execution statistics reports delivered as part of the PCMCS offering enable users to quickly understand which allocation process is taking longer than expected and identify opportunities for overall process improvement or to simply monitor performance over time. These two out-of-the-box reports – execution statistics and program documentation – are the most heavily used reports during application development, troubleshooting, and particularly when new methodologies are developed. Users can quickly search through these documents, leverage them to keep track of methodology changes, and use them as documentation for training new team members.

Performing mass updates to existing allocation rules has never been faster. PCMCS contains a menu that allows end users to find and replace specific member name references in their allocations for each individual data slice, allocation step, or an entire scenario. A quick turnaround of such maintenance tasks results in an increased number of iterations through different data sets, giving the cost accounting team more time to perform in-depth analysis rather than waiting for system updates.

PCMCS-embedded analytics and dashboarding functionality is also a significant differentiator, enabling end users to create and share dashboards with the rest of the application users through the common web interface and without the need for IT support. Reports created in PCMCS are available immediately and without time consuming initial setup or migrations between environments followed by further security setup tasks.

A comparison of On-Prem vs Cloud will be available in a future post, so please subscribe below to receive notifications for PCMCS-related blog updates.